Introduction to telecoms services

Target audience:

This course is designed in particular for customer service agents and retail sales representatives working in the telecommunications sector. This online course keeps technical detail to the absolute minimum necessary to gain an appreciation of telecoms services.

 

Course prerequisites:

This course does not assume any prior knowledge of telecommunications. A technology background is also not necessary to benefit from this course.

 

Course objectives:
By the end of this course you will be able to:

• describe the terms used to indicate the capability of a digital link.
• compare the transmission requirements of the various types of media including speech and video.
• compare the capabilities and applications of the various types of fixed line and wireless communications link including fixed wireless access and low earth orbit satellite. 
• describe the facilities offered by a modern public telephony service.
• compare the role of various types of telephone number and the charges they attract.
• describe the need for, and ways of providing, number portability.
• describe methods of reducing the frequency of unsolicited calls.
• compare the different ways of providing residential and small business customers with access to the Internet. 
• describe the role of the various devices in a home or small business premises necessary for access to broadband services.  
• describe the various factors that affect the speed offered by fixed line, satellite and mobile broadband services.
• explain the meaning and significance of handover and roaming in a mobile service.
• compare the data transfer capabilities of the various generations of mobile system.
• describe the basic security measures taken to prevent the unauthorised use of mobile phone services.

 

Approximate study time: 5 hours 

 

Delivery platform requirements:
To access the course, a computer/tablet running a browser such as Chrome, Safari, Edge etc. is required. The device should have an active Internet connection and a screen resolution of at least 1024x768.