Target audience:

This course is designed for those who require an appreciation of telephony and data services including those joining the telecoms sector in a managerial or technical role.

 

Course prerequisites:

This course does not assume any prior knowledge of telecommunications.

 

Course objectives:
By the end of this course you will be able to:

• describe the facilities and services offered by a modern public switched telephone network.
• describe the role of the main elements of a public switched telephone network (PSTN).
• describe the various measures of the quality of service provided by a public telephone network. 
• describe and compare the role of geographic and non-geographic numbering. 
• describe and compare PABX and CENTREX services giving examples of the facilities they offer.
• describe the basic principles and applications of "Voice over IP" with reference to service quality issues.
• explain the concept of convergence and the benefits of employing a next generation network.
• explain the concept of cells and the basic role of the main elements of a mobile network. 
• compare the different ways of providing customers with access to the Internet and other data services with reference to digital subscriber line, optical fibre and wireless technologies.  
• explain the significance of contention and give examples of contended and uncontended services.
• describe the benefits and applications of virtual private networks and virtual local area networks.
• describe the role of a service level agreement and the relevance of defining a quality of service.
• explain the role of the various elements of the Internet including domain name servers, routers and email servers.
• describe the various services typically provided by Internet service providers.
• describe and compare the facilities and benefits provided by three types of cloud service.

 

Number of modules: 4 
Approximate study time: 4 hours 

Download and view the course specification in Adobe PDF format

 

Delivery platform requirements:
Computer study:
To access the course, a computer running a browser such as Google Chrome, Safari etc is required. The computer should have Internet access and be running Adobe Flash. A screen resolution of at least 1024x768 is necessary.

Tablet study:
This course is designed for study on a tablet through the learntelecoms App which is available for Apple® iPad® and for Android™.
Minimum requirements:
learntelecoms App for Android: 7in tablet or larger with ARMv7 processor running Android 2.3 or higher.
learntelecoms App for iPad running iOS 6.1 or higher.