Home > Training services > Apprenticeship support > Digital Communications Technician


Digital Communications Technician

Option 3 of Information Communications Technician (Level 3)


PTT courses cover over 70% of the knowledge objectives in the Digital Communications Technician option of the Level 3 Information Communications Technician apprenticeship standard.

By studying 15 online courses, apprentices will gain the essential knowledge they require to progress successfully within their apprenticeship.

A detailed mapping of the PTT courses that support the knowledge objectives is below.


Download PDF
Download a guide to PTT support for the Digital Communications Technician option with a sample delivery timetable >>


View full details of this standard on the Institute for Apprenticeships website >>


PTT online courses are fully flexible in their delivery. Employers and apprentices can work with their apprenticeship provider to develop a schedule to suit them.

The topics covered by the PTT online courses could be reviewed periodically in virtual or classroom-based tutor support sessions to re-enforce learning through class-wide discussions.


PTT course title

Objectives covered

K5, K6, K41


K37, K42, K44

K37, K40

K37, K40

K3, K9, K43

K11, K37, K38, K40, K44

K10, K44



* Forms part of the PTT Level 3 Certificate in Unified Communications
# Forms part of the PTT Level 3 Award in Principles of Telecommunications


PTT's online study programmes "Level 3 Award in Principles of Telecommunications" and "Level 3 Certificate in Unified Communications" consists of PTT courses, tutor support and assessment, all delivered online. 

The programmes are accredited by NCFE, a leading provider of education and training qualifications and assessment services. NCFE issues a certificate to successful participants.

Either of these programmes are particularly suited for apprenticeships following the "Information Communications Technician" standard. For more information about these programmes, click the links below:

PTT Level 3 Award in Principles of Telecommunications

PTT Level 3 Certificate in Unified Communications


Learners are given access to the above courses throughout their apprenticeships. This will allow them to revise the content when necessary to reinforce their knowledge gained on the job and prior to their end point assessment.


Information Communication Technician (Level 3) - Option 3 - Digital Communications Technician
Knowledge objectives

Core elements:
K1: Approaches to back up and storage solutions
K2: Basic elements of technical documentation and its interpretation
K3: Principles of root cause problem solving using fault diagnostics for troubleshooting
K4: Principles of basic network addressing for example binary
K5: Basic awareness of the principles of cloud and cloud-based services
K6: Fundamental principles of virtual networks and components
K7: Principles of cultural awareness and how diversity impacts on delivery of support tasks
K8: Methods of communication including level of technical terminology to use to technical and non-technical stakeholders
K9: Different types of maintenance and preventative measures to reduce the incidence of faults
K10: Key principles of Security including the role of People, Product and Process in secure systems for example access and encryption requirements
K11: Fundamentals of physical networks and components
K12: Approaches to documenting tasks, findings, actions taken and outcome for example, use of task tracking and ticketing systems
K13: Basic awareness of legislation in relation to disposal of waste materials for example Waste Electronic and Electrical regulations (WEEE)

Digital Communications Technician elements:
K24: Principles of OSI layers
K37: Basic elements of network communication architectures for example, hardware, software, protocols and connection mediums.
K38: Awareness of the purpose of firewalls
K39: Different types of connectivity and cabling for example physical and remote
K40: Awareness of network protocols
K41: The purpose of digital communications technologies for example, hardware, virtual and cellular technologies
K42: Main factors affecting network performance including faults and error control
K43: Principles of digital test and diagnostic equipment usage
K44: Basic principles of VPN and Remote Access Security for example transmission technologies




© Formactual Projects Ltd t/a PTT