Option 2 of Information Communications Technician (Level 3)
PTT courses cover over 65% of the knowledge objectives in the Network Technician option of the Level 3 Information Communications Technician apprenticeship standard.
By studying 15 online courses, apprentices will gain the essential knowledge they require to progress successfully within their apprenticeship.
A detailed mapping of the PTT courses that support the knowledge objectives is below.
PTT online courses are fully flexible in their delivery. Employers and apprentices can work with their apprenticeship provider to develop a schedule to suit them.
The topics covered by the PTT online courses could be reviewed periodically in virtual or classroom-based tutor support sessions to re-enforce learning through class-wide discussions.
PTT course title
IP networks * #
* Forms part of the PTT Level 3 Certificate in Unified Communications
# Forms part of the PTT Level 3 Award in Principles of Telecommunications
PTT's online study programmes "Level 3 Award in Principles of Telecommunications" and "Level 3 Certificate in Unified Communications" consists of PTT courses, tutor support and assessment, all delivered online.
The programmes are accredited by NCFE, a leading provider of education and training qualifications and assessment services. NCFE issues a certificate to successful participants.
Either of these programmes are particularly suited for apprenticeships following the "Information Communications Technician" standard. For more information about these programmes, click the links below:
Learners are given access to the above courses throughout their apprenticeships. This will allow them to revise the content when necessary to reinforce their knowledge gained on the job and prior to their end point assessment.
Information Communication Technician (Level 3) - Option 2 - Network Technician
K1: Approaches to back up and storage solutions
K2: Basic elements of technical documentation and its interpretation
K3: Principles of root cause problem solving using fault diagnostics for troubleshooting
K4: Principles of basic network addressing for example binary
K5: Basic awareness of the principles of cloud and cloud-based services
K6: Fundamental principles of virtual networks and components
K7: Principles of cultural awareness and how diversity impacts on delivery of support tasks
K8: Methods of communication including level of technical terminology to use to technical and non-technical stakeholders
K9: Different types of maintenance and preventative measures to reduce the incidence of faults
K10: Key principles of Security including the role of People, Product and Process in secure systems for example access and encryption requirements
K11: Fundamentals of physical networks and components
K12: Approaches to documenting tasks, findings, actions taken and outcome for example, use of task tracking and ticketing systems
K13: Basic awareness of legislation in relation to disposal of waste materials for example Waste Electronic and Electrical regulations (WEEE)
Network Technician elements:
K24: Principles of OSI layers
K25: Principles of cloud and network architecture (including Wi-Fi)
K26: Principles of DNS / DHCP
K27: Awareness of Cloud platforms, such as AWS, Azure, or GCP
K28: Principles of LANs and WANs
K29: Approaches to virtualisation of servers, applications, and networks
K30: Principles of network protocols
K31: Principles of API’s and Web Services
K32: The different types of cloud storage
K33: Back up procedures and their importance
K34: Principles of databases and migration
K35: Key principles of Cloud Security and firewalls
K36: Awareness of DevOps methodology and tools, such as Puppet, Chef, Git, Docker
K38: Awareness of the purpose of firewalls
K39: Different types of connectivity and cabling for example physical and remote
K40: Awareness of network protocols