© Formactual Projects Ltd t/a PTT

Complaints Procedure


PTT aims to provide high quality learning materials and support services resulting in first class learning experiences for our customers. We want to know about any complaints from our customers and undertake to deal promptly and professionally with them. 

1) First use the problem reporting facility on this web site. This will send us an email with information on technical problems with our courses. We aim to respond to reported problems within two working days. 

2) If your complaint is not a technical one or if our response under (1) does not resolve the issue, please give as much detail as possible of the problem by email at support@ptt.co.uk or write to: 

The Workbox
Unit 1 Wharf Road
TR18 4FG
United Kingdom

We will investigate and respond in writing within four working days.