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TCE: Introduction to telecoms services

 

This online course introduces the facilities and capabilities of modern telecoms services for residential customers including telephony, broadband, and mobile services.

 

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Single user:

Access the course online for 12 months: £90

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To enquire about discounts for multiple course licences, or if you have any questions, please contact us.

VAT will be added to the above price for UK and EU customers.

Level:

Introductory
What does this mean?

 

Target audience:

This course is designed in particular for customer service agents and retail sales representatives working in the telecommunications sector. This online course keeps technical detail to the absolute minimum necessary to gain an appreciation of telecoms services.

 

Course prerequisites:

This course does not assume any prior knowledge of telecommunications. A technology background is also not necessary to benefit from this course.

 

Course objectives:
By the end of this course you will be able to:

 

Number of modules: 4 
Approximate study time: 4 hours 

Download PDFDownload and view the course specification in Adobe PDF format

 

Delivery platform requirements:
To access the course, a computer/tablet running a browser such as Chrome, Safari, Edge etc. is required. The device should have an active Internet connection and a screen resolution of at least 1024x768.

 

Related courses providing an overview of telecommunications services and infrastructure for telecoms managers and others new to the telecoms sector:

Telephony and data services
Wireless communications
Telecoms infrastructure and administration
Introduction to telecoms services

 

 

 

 

 

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Computer course

Course access requirements

This course is designed to run on a desktop computer or laptop with Internet access. Please refer to the "Delivery platform requirements" section on this page for further information.

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Tablet course

Course access requirements

This course is designed to run on on a tablet through the learntelecoms App which is available for Apple® iPad® and for Android™. Please refer to the "Delivery platform requirements" section on this page for further information.