Complaints Procedure

PTT aims to provide high quality learning materials and support services resulting in first class learning experiences for our customers. We want to know about any complaints from our customers and undertake to deal promptly and professionally with them. We have a three stage complaints procedure comprising both internal and external elements.

1) First use the problem reporting facility on this web site. This will send us an email with information on technical problems with our courses. We aim to respond to reported problems within two working days.

2) If your complaint is not a technical one or if our response under (1) does not resolve the issue, please give as much detail as possible of the problem by email at support@ptt.co.uk or write to:

PTT
The Old Dairy
Sancreed
Nr Penzance
TR20 8QP
United Kingdom


We will investigate and respond in writing within four working days.

3) If you have followed the steps above but feel your issues have not been resolved satisfactorily you may contact the Institute of IT Training (IITT) for help. We are an IITT Accredited e-Learning Provider and we adhere to the IITT Code of Conduct for e-learning providers. This has specific provisions for complaints and appeals. Please click here for information on this.